Frequently Asked Questions

My account

1. Why do I need a TAMODE wholesale account?
   • This is a wholesale website. To protect our clients, you have to register first and get your account approval before you can shop. This web site is password protected.
2. how do I create a TAMODE wholesale account?
   • Click "Login" at top right
   • From the Sign in page, under New Customer, Click "Create New Account" button
   • On the Registration page, fill out all the required information in registration form and click "CREATE YOUR ACCOUNT" button to submit.
   • Once submitted, a request for approval will be sent and an employee will be able to approve your account.
3. What should I do if I forget my password?
   • Click on "Forgot Your Password"
   • Enter your email and click "Send Password Reset Link". This will send you an email telling you to reset your password
   • Open the email and click "Reset Password"
   • Enter your email, then put in your new password and confirm. Then click Reset Password.

My orders

1. how to place an order online?
   • On the product page, enter desired quantity and click "Add to Cart". Repeat for any other products you want to order
   • Click the Cart button at the top right.
   • Click CHECKOUT.
   • Fill out the shipping form.
   • Click Place Order.
2. how to check my order status?
   • Click "Login" at top right
   • Hover your mouse on "My Account" at top right and click on "My orders"
3. Shipping
• Canada Post is the primary delivery service for domestic and international shipments.
• UPS ground may use for US orders.
• 1). Canada Post Global Express: 5 - 7days depends on destination country. Availability of Insurance and Return Receipt depends on the country. USPS/The Accessory Mode are not liable for the lost packages that are uninsurable.
• 2). Canada Post regular air parcel: 4- 10 days depends on destination country. Availability of Insurance and Return Receipt depends on the country.
• 3). Lost Parcels: We are not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, we will submit the insurance claim for the customer. We cannot credit customer's account until the insurance claim is successfully resolved and receive the fund from the shipping company. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, we will not be able to credit/refund the original shipping charge. Please note that the UPS/CAPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
4. Payment
• Prices are payable in Canadian dollars
• Credit Cards only (VISA , Master Card ).
• Upon receiving order, your credit card will be processed for pre-authorization.
• The orders with declined credit card on pre-authorization: (1) The email will be sent out to notify the customer. (2) The order will be canceled unless we receive the valid credit card information within 48 hours of our notification.
• Note: Credit Card fraud will be reported to FINTRAC immediately. Cookies, email address, IP information, and delivery address will be forwarded.
5. Return policy
• We try to visually check against damage or defects prior to the shipping, however, if you find a problem with our merchandise please refer to the following guidelines.
• All return should be accompanied by an RMA (Return Merchandise Authorization) number. Please email the order number and items you wish to return to sales@tamode.com . Only defective items are returnable.
• For proper handling of the return, clearly mark the RMA number on the package, and please include the copy of the RMA email from us.
• Unless an RMA number is requested within 6 business days after the receipt of the merchandise, and the return items are postmarked within 15 business days from the receipt of the RMA number, return will not be processed and no credit will be issued under any circumstances.
• We will issue a credit (store credit only) for defective or damaged merchandise. The original shipping charge and return shipping cost are not covered under this policy.
• All sales are final on promotional, sales (including closeouts), and special ordered items.
• All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the complete original packaging materials as they have to be discarded.
• We are not liable for merchandise damaged during transportation. The UPS/CAPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS/CAPS. It may take up to 4 to 6 weeks to resolve through their system. Please refer to section 6, Shipping Policy for further information.

Product Inquiries

1. How do I find the item I'm looking for?
   • You can search products by New Arrivals, Collections, Brands or Categories.
   • In the search bar at the top right, enter the product name, style number, or any keywords to search for the corresponding product

Store policy

1. Why I cannot see the product price?
   • To protect our clients this web site is password protected. Register first before you can shop.